Refund and Cancellation Policy

Refund Eligibility:

We offer refunds for subscription fees in specific situations. If you experience technical difficulties that prevent you from accessing our AI services as intended, please notify us within 7 days of subscribing. We will investigate the issue and determine if a refund is appropriate.

• Platform downtime exceeding 48 consecutive hours within your first week
• Significant AI service functionality not working as advertised
• Billing errors or unauthorized charges

Unused Portion:

If you decide to cancel your subscription, you will not be eligible for a refund for the unused portion of your subscription period. However, you will continue to have access to the subscribed services until the end of the current billing cycle.

Processing Time:

Approved refunds will be processed within 5-10 business days and will be credited back to your original payment method.

Cancellation Process:

You can cancel your subscription at any time by logging into your account on our website and navigating to the subscription management section. Follow the instructions to initiate the cancellation process.

• Access your account dashboard
• Navigate to "Billing & Subscription" settings
• Click "Cancel Subscription" and confirm your decision
• Receive email confirmation of cancellation

Continued Access:

Upon cancellation, you will retain access to the subscribed services until the end of the current billing cycle. After that, your access will be terminated, but your account and generated content will remain accessible in read-only mode for 30 days.

Immediate Termination:

If you require immediate termination of services, please contact our support team. Note that immediate termination does not qualify for refunds of the current billing period.

Force Majeure:

In cases where service interruptions are caused by events beyond our control (natural disasters, third-party AI service outages, cyber attacks, etc.), standard refund policies may be modified on a case-by-case basis.

Fair Usage Violations:

Accounts terminated for violating our fair usage policy or terms of service are not eligible for refunds. This includes but is not limited to:

• Generating harmful, illegal, or inappropriate content
• Attempting to reverse engineer or abuse our AI systems
• Sharing account credentials or reselling services

Enterprise Accounts:

Enterprise customers with custom contracts may have different refund and cancellation terms as specified in their individual agreements.

Refund Requests:

To request a refund or discuss your specific situation, please contact our support team with the following information:

• Account email address and subscription details
• Reason for refund request with supporting details
• Screenshots or documentation of technical issues (if applicable)